This Privacy Policy explains how Roomify Portal (“we”, “our”, “us”) collects, uses, discloses, and protects your information when you use the Roomify Portal mobile application and related services (the “App”).

Roomify Portal is committed to protecting your privacy and complying with applicable laws in the United Arab Emirates (UAE), including the UAE Personal Data Protection Law (PDPL – Federal Decree-Law No. 45 of 2021).

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Roomify Portal may collect the following types of information:

a. Personal Information

When you register or use the App, we may collect:

• Full name
• Email address
• Phone number
• Profile photo (optional)
• Location (city/area only, precise GPS only if enabled by you)

b. Account & Listing Information

• Furniture listings you create (photos, descriptions, pricing)
• Messages exchanged between buyers and sellers
• Reviews, ratings, and feedback

c. Transaction Information

• Order and purchase details
• Payment status and transaction references
• Delivery and contact details for order fulfillment

Note: Roomify Portal does not store full debit/credit card details. Payments are handled securely by third-party payment providers.

d. Device & Usage Information

• Device type, operating system, and app version
• IP address
• App usage logs, crash reports, and analytics data

How We Use Your Information

Roomify Portal uses your information to:

• Create and manage user accounts
• Enable buying and selling of furniture
• Facilitate transactions and deliveries
• Communicate between buyers and sellers
• Provide customer support
• Improve app functionality and performance
• Send service-related notifications (orders, updates, security alerts)
• Comply with legal and regulatory requirements

Roomify Portal does not sell or rent your personal data to third parties.

Payments & Third-Party Services

Roomify Portal uses trusted third-party service providers for:

• Payment processing
• Cloud hosting and storage
• App analytics and performance monitoring
• Push notifications

These providers only process data necessary to perform their services and are contractually obligated to protect your information.

Data Sharing & Disclosure

• Data is stored on secure servers with industry-standard safeguards
• Roomify Portal uses encryption, access controls, and monitoring
• While we take reasonable measures, no system is completely secure

Data Retention

Roomify Portal retains personal data only for as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes
• Enforce agreements

Users may request account deletion, subject to legal and regulatory requirements.

User Rights (UAE PDPL)

Under UAE data protection law, you have the right to:

• Access your personal data
• Request correction or updates
• Request deletion of your data
• Withdraw consent where applicable
• Object to certain data processing

Requests can be submitted using the contact details below.

Children’s Privacy

Roomify Portal is not intended for users under the age of 18.

We do not knowingly collect personal data from minors. If such data is identified, it will be deleted promptly.

Cookies & Tracking Technologies

Roomify Portal may use cookies or similar technologies to:

• Maintain login sessions
• Analyze usage patterns
• Improve user experience

You can control permissions through your device settings.

10. International Data Transfers

If personal data is transferred outside the UAE, Roomify Portal ensures appropriate safeguards in accordance with UAE PDPL requirements.

11. Changes to This Privacy Policy

Roomify Portal may update this Privacy Policy periodically.

Any changes will be reflected in the App with an updated revision date.

12. Contact Us

For questions, concerns, or data-related requests, contact:

Company Name: Roomify Portal

Email: umair@appsterdigital.com

Address: business bay, United Arab Emirates